“Well, if you’re going to talk to me in that way with your insults and ultimatums, you’re going to find me a tough customer! I advise you to find your manners and then come back for a chat.” Does that sound non-confronting? Is there a better way? When I’m in conflict with someone, I can choose to answer them from a snarly, passive-aggressive stance or to reach down deeper to find a more gracious way of responding.
Richard Rohr’s words caught my eye:
In the world of grace and freedom, for a channel to be opened, it must flow forward, through, and toward something else—or the channel becomes blocked. The positive and appreciative response demands consciousness and choice—and freedom on our part.
In other words, if I feed negative feelings back by sound, sense or stance, the rift in the relationship will become more pronounced and escalated. Words and phrases will stick like velcro, blocking the channels of constructive communication.
If, on the other hand, I meet negativity by reaching down to where the rivers of grace and gratitude freely flow and respond from that place, our discourse has a greater chance of flowing towards a creative resolution. Teflon is smooth and non-stick, easing the flow.
So here’s a gauge by which I can measure the effectiveness of my arguments over things great or small. “I see you and acknowledge your frustration. There is an answer and I believe we can work together to find it – something that meets your desire and mine.”
Am I using velcro or teflon?










